It can happen that one or more employees are not visible in your rota.

This article gives you the most common reasons and how to correct the situation!

Most of the time, you don't see an employee because you have filters activated on the left-hand side of your rota.

So the first thing to validate is all the active filters on the left:

📌 Be sure to scroll to the bottom of the list 😉

For example, if I filter the position "Service Owner" and try to find my employee Alasdair Three who only has the position "HR Manager", I won't see him.
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So I need to remove my position filter and he'll be visible.

It's the same principle for branches. If I'm currently at the "Trafford Centre branch" location , but my employee is only assigned to the "Test Site Ops" location , I'll have to switch locations to see them.
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You can validate the positions and locations assigned to your employees by going to their profile in the "Roles and positions" section.

If necessary, you can also add or remove locations or positions there.

Your employee may have been set as a leaver.
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To validate, follow these steps:

When an employee is created in Rotas and Workforce Management, they will not be visible for the dates preceding their hiring date.

So if an employee has a hire date of April 15th, for example, he or she will not be visible in the week of April 7th to 13th.
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All you have to do is select the right week, and the employee will be visible.

To validate your employee's hire date, go to their profile under the "Employment" section.

A setting allows you to hide employees from the scheduler. Make sure that this setting is not activated in your employee's profile under the "Settings" section.

If you have validated all this information and still don't see the employee, go to the "HR" -> "Employees" tab and validate that you do see the employee in the list.
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If this is not the case, you are not the location manager or position supervisor.

Contact an account administrator who can adjust permissions.