How to Resolve Issues with Incorrect Holiday Displays in Workforce Management Citation

Incorrect holiday displays in Workforce Management Citation can occur due to various reasons, such as site association inconsistencies or incorrect time-off unit settings. This article provides troubleshooting steps to help you resolve these issues and ensure accurate holiday displays across the system.

Common Causes of Incorrect Holiday Displays

Site Association Inconsistencies: Holidays may not appear correctly in the holiday planner or banks if the employee's site association has changed.
Incorrect Time-Off Unit Settings: If the time-off unit is set to "hours" instead of "days," holiday totals may display incorrectly.

Troubleshooting Steps

1. Resolving Site Association Inconsistencies

If holidays are not appearing in the holiday planner or banks, it could be due to site association inconsistencies. Follow these steps:

Check if the holidays were created while the employee was associated with a different site that has since been removed from their profile.
Remove the affected holiday bookings in the Time Off area.
Re-add the holiday bookings after ensuring the employee's site association is consistent.

Once the site association is corrected, the holiday bookings should display correctly across the planner, banks, and other areas.

2. Fixing Incorrect Time-Off Unit Settings

If holiday totals are displaying incorrectly, verify the employee's time-off unit setting. Here’s how to fix it:

Navigate to the employee’s profile settings.
Locate the Time Off Unit setting.
Change the unit from "hours" to the appropriate unit, such as "days."
Save your changes.

This adjustment ensures that holiday totals are calculated and displayed correctly.

Additional Tips

Regularly review employee profiles to ensure site associations and time-off unit settings are accurate.
Communicate any changes in site associations or time-off policies to employees to avoid discrepancies.

By following these steps, you can resolve most issues related to incorrect holiday displays in Workforce Management Citation.

How to resolve issues with incorrect holiday displays in Workforce Management Citation?