There are many reasons why you may not be able to log in. This article explains what the causes might be and how to correct the problem in different situations.
1) "Where is everyone?"
There is a good chance that you are trying to log in with the wrong e-mail address, or that the invitation has not been sent yet.
Please check with your manager to find out which address is linked to your account.
2) An invitation code is requested
If you are having difficulty logging in for the first time following your invitation and a code is requested, refer to your manager who will be able to provide you with the following!
3) The message "Incorrect email or password" appears
A) First cause : Wrong Password
If you are sure that you are using the good email and that it is spelled out correctly, you might be using the wrong password.
Solutions :
Try another one of your passwords if you use multiple ones.
Reset your password by clicking here.
It can take up to 5 minutes to receive the password reset email.
B) Second cause : Wrong email address
If you are sure that you are using the good password and that it is spelled out correctly, you might be using the wrong email.
Solutions :
Try another one of your emails if you use multiple ones
Contact your manager to check what email address is being used.
3) You do not receive a password reset email
There are 3 possibilities:
The password reset email is in your junk mail box.
Have you waited 5 minutes?
You have not yet accepted the invitation to join the organisation.